Refund & Cancellation Policy

This policy applies to all subscription plans and one-off engagements purchased from Taxlabs (operated by Accordance Global Private Limited). Because our Services involve Chartered Accountant time, statutory filings and government fees incurred on your behalf, refunds are handled as described below.

1. Subscription Cancellations

You may cancel your subscription at any time from your dashboard or by writing to hello@taxlabs.in, subject to 30 days' written notice as described in our Terms & Conditions. Cancellation takes effect at the end of your current billing cycle; you retain access to the Services until that date, and no further charges will be billed thereafter.

2. Refund Eligibility

• Cooling-off period: If you cancel within 7 days of your first subscription payment and no filing, incorporation application, or advisory session has yet been initiated on your behalf, you are eligible for a full refund of the service fee (excluding any government fees already paid on your behalf, e.g. MCA/ROC fees, stamp duty, DSC charges).
• After work has commenced: Once your Chartered Accountant has begun work on a filing, return, incorporation, or advisory item, the fee attributable to that item is considered earned and is non-refundable, since it reflects professional time and any government fees already incurred.
• Unused subsequent periods: If you cancel mid-cycle after the cooling-off period, we do not provide a pro-rated refund for the remainder of the paid billing cycle; you retain full access to the Services until the cycle ends, per Section 1 above.
• Duplicate or erroneous payments: If you are charged in error or a payment is duplicated due to a technical issue, the excess amount will be refunded in full within 7–10 business days of us confirming the error.
• Service non-delivery: If Taxlabs fails to deliver a paid-for filing or service and the failure is not attributable to incomplete information or delay on your part, you are entitled to a refund of the fee paid for that specific service.

3. Government Fees & Third-Party Charges

Government fees, stamp duty, DSC charges, statutory taxes, and other third-party charges paid to government portals or agencies on your behalf are non-refundable once submitted, as these are paid directly to the relevant authority and are outside our control.

4. On-Time Filing Guarantee

Where a filing is delayed solely due to an error on our part (as described in our Terms & Conditions), we will bear the resulting interest or penalty directly — this is separate from, and in addition to, the refund terms above.

5. How to Request a Refund

To request a refund, email hello@taxlabs.in with your registered email/phone number and the reason for the request. We will acknowledge your request within 2 business days and, where approved, process the refund within 7–10 business days to the original payment method via our payment gateway.

6. Plan Upgrades & Downgrades

Upgrades are billed on a prorated basis and take effect immediately — no refund is due on the prior plan. Downgrades take effect at the end of the current billing cycle and do not carry a refund for the difference already paid.

7. Contact

For billing or refund queries, reach us at hello@taxlabs.in or +91 96069 51471.